Refund policy

If we have made a mistake or an item is defective, call 1-800-762-9205 to arrange the return at our expense. You must have a RMA number (return material authorization) before sending any item back to us. When calling for an RMA# please furnish the packing slip, invoice number and date of original purchase.

Returns not due to our error are subject to a 25% restocking fee. Books, videos, design software, graphics and clipart cannot be returned once the package has been opened. All Equipment including but not limited to Printers, Vinyl Cutters, and Heat Presses cannot be returned.

All returns must be shipped back in original packaging in "like new" condition, with all accessories, cables, manuals, and warranty cards, etc, included. We suggest using UPS or other traceable methods of insured shipping for your protection.