Beacon Graphic Systems - 800 762-9205 :Home :Company Profile :Policies

Doing Business with Beacon Graphics

ORDERING:

Our offices are open Monday through Friday 8:30am to 5:30pm Eastern Time.

All first time orders will be sent Credit Card, PayPal, CASH or certified check. Future orders can ship "Company Check Acceptable" provided an approval of a company check application. FAX orders received 24 hours a day.

Any Free Freight Promotions will apply only to supply orders and will be exclusive of heavy items such as equipment, ink jet media, and magnetic products. Such promotions will apply only to orders shipped UPS ground in continental USA and will be subject to a maximum weight limit of 50lbs. Orders in excess of 50lbs will be subject to standard freight charges. All promotions are subject to change without notice.

Orders placed before 3PM Eastern Time where merchandise is in stock usually ship the same day. Most items not in stock are shipped within 3-5 business days. Any items out of stock will be back-ordered automatically (domestic orders only).

For International Orders placed online, you will be e-mailed the amount of your additional shipping charges within 1 business day of your order.

All merchandise is tax-exempt to qualified resellers, subject to our receipt of appropriate ST3/4 forms (See below).

Beacon Graphics is not responsible for any duty, taxes or brokerage fees incurred by the Department of Trade or Customs.

RETURNS:

If we have made a mistake or an item is defective, call 1-800-762-9205 prompt 6 to arrange the return at our expense. You must have a RMA number (return material authorization) before sending any item back to us. When calling for an RMA# please furnish the packing slip, invoice number and date of original purchase.

Returns not due to our error are subject to a 25% restocking fee. Books, videos, design software, graphics and clipart cannot be returned once the package has been opened. Roland Stika model vinyl cutters, Graphtec Craft Robo vinly cutters, and Heat Presses cannot be returned.

All returns must be shipped back in original packaging in "like new" condition, with all accessories, cables, manuals, and warranty cards, etc, included. We suggest using UPS or other traceable methods of insured shipping for your protection.

Items purchased in quantities less than the quantity recommended for shipping (i.e. aluminum blanks, coroplast, sign frames, etc...) will not be accepted for return if damaged during shipment.

You must inform us about defects, shortages, and exceptions within 5 days of receipt of order or the order is considered complete. No returns are accepted after 30 days. Original shipping and handling fees, as well as return shipping charges, are non-refundable.

TERMS:

We accept VISA, MasterCard, Discover and American Express charge cards.
All dishonored checks will be assessed a service charge of $25.00.

Any unpaid balances over 30 days will accrue a 1.5% service charge: 18% A.P.R.
Certified funds or bank orders required for C.O.D. orders. C.O.D. fee is $9.00.

LIMITED LIABILITY:

Except where otherwise specified, products sold by Beacon Graphics, LLC are sold in new condition as received from the manufacturer. Warranties, if any, covering products sold by Beacon Graphics, LLC vary among manufacturers. Inquiries regarding such manufacturers’ warranties should be directed to Beacon customer service.
BEACON GRAPHICS, LLC DOES NOT MAKE AND SHALL NOT BE HELD LIABLE FOR ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. BEACON GRAPHICS, LLC WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY MANUFACTURERS DEFECTS OR OTHER DEFECTS OF ANY KIND. IN NO EVENT SHALL  LIABILITY OF BEACON GRAPHICS, LLC BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT IN RESPECT OF WHICH DAMAGES ARE CLAIMED, NOR SHALL BEACON GRAPHICS, LLC BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES OR LOSS OF PROFITS, EVEN IF IT IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS

PRIVACY POLICY: This Privacy Policy covers this Web site www.beacongraphics.com (this “Site”). This Site is owned and operated by Beacon Graphics, LLC. Your privacy is important to us and, as our guest, we would like you to be aware of our policies regarding privacy and your use of our site. These guidelines have been developed with the recognition that Internet technologies are rapidly evolving and, accordingly, these guidelines are subject to change. Any such changes will be posted on this page.

Communicating via the Internet and sending information and services to you by other means necessarily involves your personal information passing through or being handled by third-parties. However, we do not sell or distribute your personal information to third parties for purposes of allowing them to market their products and services to you.

By visiting this Site, you agree to the terms and conditions of this Privacy Policy.


What Information is Collected?
We do not collect personal identifiable information through this Site except for information that you may provide to us directly.

Log Files
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer this Site, to track users’ movements around this Site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.

Cookies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this Site. We do link the information we store in cookies to any personally identifiable information you submit while on our site. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited. This Privacy Policy covers the use of cookies by this Site only and does not cover the use of cookies by any third party who may have links to this Site.

Use of Information Collected
Beacon Graphics is the sole owner of any information collected on this Site. We use the information that you provide for the specific purpose for which it was submitted and for the following general purposes: to customize the content you see, improve our services, and to contact you with service-related announcements on occasions when it is necessary to do so. We do not share any personally identifiable information collected on this Site with third parties.

Surveys or Contests
From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).

Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on this Site.

Links to Other Sites
This Site contains links to other third party Web sites that are not owned or controlled by Beacon. Please be advised that we are not responsible for the privacy practices of such other third party sites and we are, therefore, not responsible for the availability of such third party Web sites or resources. We do not endorse nor are we not responsible or liable for any content, advertising, products, or other materials on or available from such third party Web sites or resources. Furthermore, Beacon shall not be liable, whether directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such other Web site or resource. We encourage you to be aware when you leave our site and to read the privacy statements of each and every site that you visit. This Privacy Policy applies only to information collected by this Site.

Access to Personally Identifiable Information
Please contact us if your personally identifiable information changes or if you wish to be removed from our data base.

Security
The security of your personal information is important to us. When you enter sensitive information on this Site, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on this Site, you can contact us at the contact information listed below.

Changes in this Privacy Statement
We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Any changes or modifications to this Privacy Policy will be posted on this Privacy Policy, the homepage and/or other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

WARRANTY:

All merchandise is brand new with full manufacturer's warranty, unless otherwise noted.

PHONE:

800 762-9205 Toll free
908 231-8077
908 231-8943 FAX

ADDRESS:

Beacon Graphics
189 Meister Avenue
Branchburg, NJ 08876

E-mail:

custserv@beacongraphics.com

NJ Businesses
must file form
with Beacon:

 

Product Return Authorization Request Form

[Bank Wire]

Instructions for payments by Bank Wire Transfer

[Return]