Renee,

Renee,

            I just wanted to thank all of you at Beacon Graphics. I was at your open house on Friday, and was impressed with what you did. It is nice to be able to talk with the vendors and have the opportunity to have any questions answered. I also was thrilled to win in both of the drawings. Although I didn’t win the big prize, I was very happy to have won anything. Again, thanks to everyone there at Beacon Graphics and the Vendors that helped also.

Neil T

Much appreciated!

This is just my second order from Beacon, and I will say that
I am well pleased with products and service. Mistakes happen.
You guys provide excellent customer service and take care of
any problems right away. Couldn't ask for more.

Thanks again, and have a great day!

Lynn Peters

Dear Alex,

I would like to once again offer my thanks for all of your help with my recent software key problem, with my Sign Mate Stika software.  As you know, I do not use this software commercially, and it has been a few years since it was purchased. I was extremely impressed with the support that Beacon Graphics offers after the sale, and how responsive you have been to me on this issue, and others in the past.  I, of course, do not have regular office hours, but you were very accommodating to my schedule, and put in the effort to get my software back up and running.

When I am ready to upgrade my system, I will look no further than Beacon Graphics.

Sincerely

Rob Figlock

Sergio

Dear Mr. Tim Rossetti,

We purchased one of your Roland CAMM-1 Pro 30” Cutters as well as the Signmate Elite Software.  Additionally, we have purchased just about all our supplies from you and have been extremely happy with our every opportunity to deal with you and your company. 

 My main reason for writing this letter is to tell you that on February 6, 2000, my wife and I flew into New York so that we could come directly to your business and get some first hand schooling on the new software we purchased.

Jennifer was the person assigned to us for the day.  What a cheery, helpful, knowledgeable person she was too.  I asked several dozen questions of her on software, cutters and the supplies you furnish. She did an admirable job of answering all to our greatest satisfaction.  We were treated to a tour of your facilities and got an education on all the different items we would be ordering and using in the future in our business.

I was so worried that my wife and I would never accrue the knowledge necessary for this venture.  After a single day with Jennifer, I came back with a whole new sense of confidence.

Thank you too for having someone as patient and knowledgeable as Marty.  I have called him and/or emailed him on several occasions.  He always imparts the feeling to me that he has nothing else pressing and that he would be happy to spend all the time I require to answer my questions.

You have two that are exceptionally patient, knowledgeable and helpful.
My wife and I are looking forward to a successful business in Phoenix and will continue ordering the bulk of our business needs from you and your company.

Sincerely,
Joe

Brenda

Thank you for your valuable suggestions and for getting the sign making machine and
supplies to us in the record time that you did. Please let me know where your tips and
ideas section is on the net so that I can tap into it.

Adel

I just wanted to take a moment of your time to say that you have a
very good employee working for you. I went to a mall show at the beginning of
the month and set up my cutter to sell some graphics. Rick went out of his
way to help me at the show. Me being new to this, Rick spent the whole
weekend helping me. I'm very thankful that he did. Just wanted you to know how
much he has helped me. Thank you for your time.  
                                              John----- JR Graphics

Larry

Thanks for the help, I got the driver for the PNC-1000 Sign Maker. I really think Rick
and you are the fundamental generators of the great service that Roland is providing to
their customers, new and old. Service, quality, productivity/price and image are the basic
factors of competitive enterprises and you certainly give SERVICE.  It surely helps to
generate customer loyalty.

Dagoberto

I'm writing to express my gratitude for helping me through my PC-60 woes.
Marty has been more than wonderful; both with tech support and fighting with
the Roland Corporate office.

Look for samples of our latest work coming your way soon and keep up the good
work. I would recommend your company to anyone interested in success in the
sign business.

As always,

Jeffrey
Designer\Signtist

As a graphic artist I search in the graphics fields alot.  In almost every search I see your site listed.  Who ever does your site maintenence is to be commended.

For  the amount of information and products you present, the site seems to be very easy to follow.

Greg Johnson

Chuck Bien

Thanks again, and I look forward to playing/working with this thing for a long time, hopeful with as litte professional help from you as possible.

Rick Mjos

Mike Gasser
Design Unlimited

Alice

Tim,

That trip to New Jersey took a lot out of me & I really hated to leave home that day, but the way you guys treated me and tried so hard and long to help me was unbelievable.  I never expected so much, and I can’t thank you all enough for your kindness.  

I just wanted you and Barbara to know I am so happy to have friends like you both and your wonderful staff there to help me.   It was not only service with a smile but service beyond measure – priceless!

Thank you.
Rose Hoover

Thank You
Raye Riley
Sunset Sail Signs

To All Employees At Beacon Graphics,

We would like to take this opportunity to thank all of you for an excellent show.  We were very pleased on how everyone took that extra effort of helping us.  Everyone took the time to listen and help out in any way they could.

We especially want to thank and are very pleased, with the help of Marty, he took that extra time to sit and answer our questions when he was extremely busy with the expo.  We also want to thank JoanMarie for fast and error free work on fulfilling our orders under hectic situations.  Also for Jennifer that took the time to show us the artwork and answer our questions. 

The caterers did and excellent job of the refreshments, the food was outstanding!
We hope you continue to do this every year, it gives us the chance to talk with the factory representatives on their products and to learn new things. 

We were fortunate to win one of the drawings on Friday, the prizes were extremely nice, and it was worth coming to the show.
We hope to see all of you again next year.

Thanks again for a job well done!

Sincerely,
Shelley & Mike Carper

- Annie

Warm regards,
Brian Holton
Executive Director, Discovery House Children's Museum

Thank you very much for spending time with Gene, from Wise Sign Company, and I. I found you very knowledgeable about not only the printer, but graphics, signmaking and software. I have been and artist all my life and a graphic artist for 17 years and a computer technician/certified printer repair technician for 2 years. So I am not easily fooled. I look forward to doing business with you in the future.

Sincerely
Deborah

P.S. Feel free to forward this letter
P.S.S. I am impressed with the web site and the company as a whole.

I just wanted to tell you that you have a fantastic help/tech line for the vinyl cutters.  I bought a cutter 2 years ago and really have not used it until now…  Most places wouldn’t even talk to you after all that time.  I had to call three times and each time I talked to a different person and they were absolutely the friendliest and very patient.  I have been contacted by a firm here in Michigan to buy my supplies from them and I choose not to.  It may cost more in shipping but I will continue to buy from you.  And again I have called three times to place my order over two days because I kept forgetting an item or my husband needed another color of vinyl and each time the girl on the phone was so pleasant.  It is nice to deal with a company like yours!!

Sincerely,
Connie

Hi Rick,
This is Jamie Tomaino and Mike Clayton. So far so good with the system we
bought last week. Mike has been using it and getting a lot of compliments.
Everything is done in vinyl except for the numbers and stripes.
Leaving for Waterford Friday night, see you there!
Jet
Jamie Tomaino Motorsports

Kevin T

Blue Moon Graphic Arts

Preston Hunt

Hello Tim,

I would like to let you know that Jennifer did a great job today with helping
me out with my problem. I have FlexiBasic Version 6.5 and I just installed
Windows XP. Doesn't read the key connected to the port. She simply told me
that she would send me the lasted Version of FlexiBasic. Out-standing job!
It's people like her that make me do business with such a great company.

Thank you,
Vinyl Graphics
Patrick - owner

Rick at Beacon Graphic Systems was a great help and he explained about the the vinyl cutter
and recommended to us the best one for our use. Beacon was a great help.
Mike R

Because I am new to the signmaking industry, I found Marty's input very valuable when trying to
decide what hardware and software to get started with.
James M

Good morning,

I am writing to let you know how very happy I am as a new Beacon customer.
I am a new sign shop owner with what seems like a million things on my mind,
and ordering supplies had been a huge part of it. Being just a small shop I am not able to purchase in mass quantity.
I felt I wasn't receiving the level of service a larger sign shop might receive. Since I started ordering from Beacon,
I have been blown away by how fast, professional, and courteous your staff has been to me.
Thank you for helping me through the beginning stages of this new venture for me and for taking one big thing off my mind! 

Sincerely, 

Michael

Network Business Products

Glenn Naugle

Hello Marty & JoanMarie,
            I just wanted to take a moment and drop you a note.  Often, “thank you” is not expressed enough or is all together forgotten about because of our busy routines.  So before I forget, I want to sincerely convey my deepest thanks and gratitude for the tireless efforts you exhibit day-in and day-out in the performance of your job duties at Beacon Graphic Systems. 
            As a police officer and public servant for the past eleven years, I am far too familiar with the feeling of mediocrity when one’s own productive efforts go unnoticed or without fanfare.  On the other hand, I am also familiar with the feelings of achievement and satisfaction when one’s own efforts are acknowledged, even by a simple “Thank you.”  I believe that this feeling of satisfaction far outweighs its counterpart.  So it is with that intention, I express a note of thanks to you both.
            Undoubtedly, both of you display the highest level of professionalism matched with personality and candor that make our interactions a pleasure, rather than a chore.  I feel privileged that I have gotten to know each of you over these years.  I consider you both as my friends.  Truly, without you, I fear I would have abandoned this business sometime ago. 
            As a small expression of my gratitude for your support and effort, I am sending you each a Fraternal Order of Police (FOP) courtesy card endorsed by me.  Present this card with your identification upon any interaction (such as a motor vehicle stop) with the police.  Although the FOP is not the only national police organization in the country, it is the largest.  This card should be honored throughout the United States. Once Again, Thank You.

Best Regards from your Friend,
Ian A. McShane

I just placed my order June 23rd, 2003 and got the vinyl today June 24th. I wanted to let you know Ive never seen such fast and professional service from other vinyl suppliers. The free shipping on order over 100$ is a major plus too. I will DEFINATELY be purchasing from you from now on!

Thankyou
Jarrod

Let me add to my down under buddy. I may get off on a rant here, so bear with me. We were in such a bad state with our SOLJET, that we had conversations all the way up to corporate in California. IN fact, we were ready to return it, and our dealer was ready to take it back. How's that for standing behind a product? WE can't believe the dealer would take it back unless Roland stood behind them.

The Roland dealer we chose to buy the machine from has two people full time on staff who do nothing but play with the machines and the media. Their support has been first rate. Yeah, we had a choice of Roland dealers, but service and support beat out price in the end.

When the dealer couldn't/wouldn't help us (rarely) our local Roland regional sales rep stepped in and took care of us. And yes, we even were in touch with the product managers in CA.

So our advice to you is this: Roland and at least the dealer we chose is out there for you. If you are specific about problems, not be a "noodge" with every little one, in other words RTFM and if that doesn't work, then call, Roland responds. After all, they've even open this forum for us to bitch and moan. How many manufacturers do you have that has done that?

When we come across them at a trade show, Atlantic City or Orlando or Vegas, they want us to be their ambassadors of a good product/service. With the competition we all see in the trade magazines they are facing, and are going to face, let's say as a company we give them an 8 of 10, and only Bo Derek is a "10".

End of rant

Tim Johnson

Perry Duchow

Re. Signmaking EXPO 2004

Karl:

Thank you for having the expo.  As someone who is considering going into the Graphic Design and Sign
Advertising business the expo was very informative.  

What made it even better for me, was the fact that Beacon's staff and the expo vendors treated me like
one of their, top customers.

Thanks for making me feel at ease, and I look forward to working with Beacon in the future.

Sincerely,
Chris Robinson

I got ULTRA-Flex 7.5 up and running with some tech support from you guys. Your tech support department is great!!!! You knew the problem and solved it. Keep up the good work!!!! I will do all my business with Beacon Graphics now!!! THank you!!

Gordon

Thank you again for your help and patience with all my questions.

Heather

A note of thanks for your excellent website. We were served in a very expedient, informative and friendly manner with Renee in your sales division..

Sylvia