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Beacon Graphic Systems - 800 762-9205 - Signmaking Academy :Graphics Business :Articles -11
Psychologists have long known that employees with good attitudes toward their employers produce better at work. Job performance is affected by how employees feel about themselves, their employers, their fellow workers and their customers. Your business success depends largely on the attitude of your employees. Employees with poor attitudes affect customers negatively, discourage other workers from doing their best and do not perform to their own level of capability.
When examining employee
attitudes, start with yourself. Be genuinely interested in the other people you work
with-not only employees, but customers and suppliers. Respect your employees’
dignity. Be patient, understanding and helpful.
Let employees know that
they are important to you and your business. Let them know that performance will be
rewarded. Help employees identify what will make them feel fulfilled and happy
within the job. While you want to be sensitive to the emotion of employees, that
doesn’t mean you should ignore poor performance.
When an employee does
not perform up to standards or if he or she has made a mistake, meet with the employee in
private to discuss the issue.
Include your employees
as team members. Ask for their suggestions and respect their ideas, even if you do
not always agree with them. When you use a good employee idea, remember to give the
employee credit. Rewarding performance encourages other employees to speak up with
their ideas. This practice also helps all employees feel more valued for the ideas,
as well as the labor that they contribute.
Listen to your
employees. For example, if your small business decided to conduct an employee
survey, would you be willing to respond by making changes in the business?
What if the survey
revealed that all the executives’ offices were air-conditioned and the workspaces for
office workers were not air conditioned, would you add air conditioning for office
workers?
It seems a small issue,
but these are the kinds of topics that arise within companies and can bring about company
dissent.
Most recent revision
June 07, 2007